Influenza 2019 Pharmacy PHM

Improving Outcomes with Patient Outreach


Apply the approaches and knowledge gained in the accredited online learning activity while calling at-risk adults during the 2019 flu season.

Information about Patient Outreach Tool

  • To be used over the phone with at-risk adults who are over 65 or are clinically at-risk from flu complications
  • Each call should only take approx. 2-3 minutes to complete

In addition to reinforcing the pharmacy relationship with patients, the tool is also there to help address vaccine hesitancy and provide direction when talking with patients.

A reflective survey will become available after December 13, 2019.

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